Shipping policy

📦 AL MODINA – Shipping & Delivery Policy

Thank you for shopping with Al Modina Japan. We’re committed to fast, safe, and affordable delivery of your halal products all across Japan.

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🚚 Standard Shipping Charges

We ship by size, weight, and region. Charges vary depending on your prefecture and package size.

🧊 Frozen Shipping also includes an additional frozen-handling fee (see chart below).

📄 Please refer to the full shipping rate chart below:

👇 Shipping Charge Chart

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🧊 Frozen Item Surcharge

Frozen orders will be packaged with care and delivered chilled using Yamato Cool Takkyubin.

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⏰ Delivery Time Estimation by Area

Orders placed before 11 am will be shipped the same day.
Orders after 11 will be processed for next-day shipping.

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🕑 Important Shipping Cut-Off Time

• Orders before 2:00 PM → Counted for same-day shipping

• Orders after 2:00 PM → Shipped next day

📦 Example:

• Marry (Area 4) orders before 2 PM → receives next day

• Harry (Area 4) orders after 2 PM → shipped next day, arrives a day later

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💴 Cash on Delivery (COD) Policy – First-Time Customers

To avoid fraud and ensure smooth delivery, first-time COD orders require address verification.

🔐 Here's how:

• We will call or message you to confirm your order.

• Or, you may call us directly to verify before we ship.

• Without confirmation, we cannot ship COD orders.

✅ If you pay in advance (credit card, bank transfer, etc.), no verification needed.

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🚫 Return-to-Sender (RTS) & Failed Delivery Policy

Once we ship your parcel, the shipping fee is already paid on our side.
If the parcel returns to us due to any customer-related issue, the full responsibility will be on the customer.

❗ When this applies:

• Customer refuses to receive the parcel

• Customer is not available during delivery attempts

• Customer provides a wrong/invalid/incomplete address

• Customer fails to pick up the parcel from the local delivery center

• Customer ignores delivery notifications from the courier

💰 Charge for Returned Parcels

If the parcel returns to us due to the above reasons, a ¥1,500 Return Handling Fee per box will be charged.

This fee applies to:

• 🟢 Prepaid orders

• 🟢 Cash on Delivery (COD) orders

• 🟢 All customers (new or existing)

📌 Why this charge is required?

Shipping is free for customers, but not free for us.
When the parcel goes out, we pay a contracted discounted shipping rate.
But when the parcel returns, the courier office from the customer’s area charges the local return rate, which is much higher than our contracted price.

To prevent misuse and ensure fair operation, we must collect the fee for failed or refused deliveries.

Delivery Date & Time Disclaimer

The delivery date and time selected at checkout are requested delivery preferences only and do not constitute a guaranteed or binding delivery commitment. All delivery schedules are subject to operational feasibility, courier capacity, weather conditions, traffic disruptions, regional transit timelines, peak-season congestion, and other factors beyond AL MODINA’s reasonable control.

AL MODINA shall not be held liable for any delay, rescheduling, or delivery failure caused by third-party shipping carriers or unforeseen logistical circumstances.

Furthermore, orders containing products requiring custom preparation, processing, cutting, portioning, or special packaging (including but not limited to Japan chicken customization, lamb processing, or other fresh meat preparation requests) may require additional handling time. Such preparation timelines may affect dispatch schedules.

By placing an order, the customer acknowledges and agrees that:

• Delivery dates and time slots are estimated.

• Final delivery timing is determined by the assigned courier.

• AL MODINA is not responsible for indirect, incidental, or consequential losses arising from delivery delays beyond its direct control.

AL MODINA reserves the right to adjust dispatch schedules when operationally necessary to ensure product quality, safety, and compliance.